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Ordering Information
You may order in any of the following ways:
  • By phone - 800-338-9280
  • By fax - 906-563-7143
  • By e-mail - sales@kingsleynorth.com
  • By this website - www.kingsleynorth.com
  • By mail - send order form in back of catalog to
           Kingsley North, Inc.
           PO Box 216
           Norway, MI 49870-0216

All information received is held in the strictest of confidence, and our web site is secure. We are here to help you. If you have questions you can call us or email at sales@kingsleynorth.com.

Payments

Personal/business checks are accepted as well as MasterCard, VISA, Discover/Novus, and American Express. However, we do not accept credit cards for orders outside the US and Canada. If you are ordering from another country all orders over $100.00 will require a bank wire transfer for which there is a $30.00 fee. Please e-mail Kingsley North at sales@kingsleynorth.com for details.

Kingsley North is not responsible for international trade fees including but not limited to: Duty, Tax, Conversion, Brokerage, and Disbursement. No contracts regarding trade fees expressed or implied shall be honored. The customer assumes all responsibility for these extra international trade fees.

Shipping Methods

Orders received before 12:00 noon central time are generally shipped out the same day. Express orders received after noon and before 2:30pm must be phoned in for same day service. We ship via UPS and Fedex for Home Delivery (Standard Ground Service), Next Day, Second Day or Three Day, Commercial, and USPS Priority Mail. Ask for additional shipping methods. To prevent fraud, we will review all orders and require a signature for shipments at our discretion.

FedEx Shipping Regulations

  • We must have your street address. They cannot deliver to a Post Office Box.
  • 70 lbs. weight limit on Home Delivery. 150 lbs. weight limit on Commercial Delivery.
  • Maximum size per package - New 130 inches in combined length and girth. (Length not to exceed 108 inches).
  • C.O.D. Fee is $10.00
  • Insurance: Free on orders under $100.00 and $.75 for each $100.00 more there after, with a $2.25 maximum.
  • Shipments valued at $ 500.00 or more will require a signature.
  • Minimum Orders

    We have a $20.00 minimum order (not including shipping and handling charges). Orders less than $20.00 are charged a $2.00 Small Order Fee.

    Back Orders

    At times an item may be out of stock and have to be back ordered for you, any items back ordered are not charged until time of shipment. All back ordered items will be indicated on your order, items under $5.00 will not be back ordered. Shipping cost will be added to all back orders.

    Damaged Shipment

    If you receive an order that is damaged in transit please refuse it if you are there when it arrives. If you are not there when it's delivered, please notify us immediately so we can file a claim. Please save all merchandise, cartons, and packaging material until the claim is resolved. Occasionally we need to send pictures or the carrier will come to evaluate the package.

    Questions

    If you have any questions about an item, want to check stock, prices, etc. you can email sales@kingsleynorth.com, or call toll free 1-800-338-9280, or write to us at P.O. Box 216, Norway, MI 49870, and we will do our best in helping you out. We have a very knowledgeable staff.

    Returns
    All items on this order should be free of defects in material and workmanship. If upon examination, the product is found to be defective, it should be returned with a brief explanation of the defect, and it will be replaced or credited. If you receive the item and you either changed your mind or itís not what you had expected, the item can be returned if it is unused. Before returning please call and inform us of the return. Merchandise cannot be returned for a credit unless it is plainly defective obviously not as ordered, or unused. When returning, enclose the Invoice and reason for returning. A 10% restocking charge will apply on merchandise returned after 30 days from date of invoice. No returns on Videos or Books. NO RETURNS AFTER 90 DAYS.


    Prices

    All prices are as current as possible, however all prices are subject to change without notice. If a substantial price increase occurs, we will notify you before shipment. You may also request quotations before shipment by sending a list of items you wish to order. Quantity discounts are also available, please call for more information. If you have a resale tax number and are in the business to resale, we do offer further discounts to qualified dealers. Call for more information. Kingsley North, Inc. is not responsible for typographical errors or omissions.

    Hours

    Office hours are 8:00 am to 5:00pm (Central Standard Time). Monday through Friday and 9:00 am to 12:00 noon on Saturday. We are closed on most National Holidays. If you plan to be in our area stop by, you are welcome to browse in our display room. We are always happy to meet our customers.

    Privacy Statement
    910 Brown Street - P.O. Box 216 - Norway, MI 49870 sales@kingsleynorth.com - Fax - 906-563-7143, 800-338-9280 / 906-563-9228 www.kingsleynorth.com